Frequently Asked Questions
Your guide to shopping with Peter Jackson
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $150. For orders under this amount, a flat rate of $10 applies. Delivery typically takes 3-5 business days within metropolitan areas.
What is your return policy for online purchases?
We accept returns on all full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Sale items may be returned for store credit only.
Do you offer professional alterations for suits?
Yes, we provide in-store tailoring services to ensure the perfect fit. If you purchase online, you can bring your garment to any Peter Jackson boutique for a professional fitting and adjustment.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay and Zip Pay for your convenience.
How do I determine my correct size?
Each product page features a comprehensive size guide with measurements. If you are between sizes or need specific advice on cuts, our customer service team is available via live chat.